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frequently asked questions

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Pratical information

Can I arrive before 5pm?
We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.
Can we book a stay from Sunday to Sunday ?
Bookings can only be made from Saturday to Saturday. We are happy to consider group bookings outside the school holidays, so please email us at contact@altituderesidences.com.
Can we book less or more than 7 nights ?
During the high season, we do not open short-stay bookings. If available, we open short-stay bookings on 30 days' notice.
Are bed linen and towels included?
Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.
Are pets allowed?
We accept pets in all our properties (max. 2 per flat). We charge a supplement of €100 per pet per stay. This fee includes the loan of a cushion and bowls.  
What type of coffee maker is in the flat?
All our flats have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied).
Is the baby kit free ?
Baby kit is free and available on request. It includes a cot (mattress and draw sheet provided), a high chair, a baby bath and baby crockery.
Que comprend le kit bébé ?
Le kit bébé comprend une baignoire, de la vaisselle, un lit bébé (matelas et alèse fournis) ains qu'une chaise bébé.

Chalet Hôtel Turquoise

What is the minimum age for access to the wellness area ?
The wellness area is accessible to children aged 16 and over,  under the responsabilty of their parents or legal tutor.

Can we buy the ski pass at your place ? 

Yes, we resell the ski passes for La Plagne and Paradiski. The benefit : you get €10 off the standard and your packages are ready whe  your arrive. 
Can we book our ski equipment with you?
Yes, we work with Elpro, which provides you with all the equipment you need. You get a preferential rate and a top-of-the-range service. Full details and contact details can be found in the ‘Partners’ tab.
Where to park when we stay at Belle Plagne ?
The establishment is located right on the ski slopes and the ski lesson departures are just opposite the entrance to the residence.
Where do the ski lessons start?
The establishment is located right on the ski slopes and the ski lesson departures are just opposite the entrance to the residence.

Lodge des Glaciers

Where to park when we stay at La Rosière ?
The resort has a covered underground parking lot. We provide one parking space per apartment in the resort's parking lots. We can provide you with additional places:  € per place per week (sublect to availability)

ATTENTION : The maximum heigh is 1.90m.
Is there a wellness area at Le Lodge des Glaciers ?
There is no wellness area at the resort. However, just few steps from Le Lodge des Glaciers you'll find the Sky Spa, with paid access.
Where do the ski lessons start ?
The lodge is close to the La Rosière snow front, where ski lessons start. The return journey to the Lodge des Glaciers can be made on skis.

Chalet Hôtel Yéti

Is there a wellness area at the Chalet Hotel Yéti ?
The Chalet Hôtel Yéti features a wellness area with a large Jacuzzi, a sauna, a hammam and a cold bath, as well as a gym. The wellness area is open to children aged 16 and over, under the responsibility of their parents or legal guardians
Where to park when I stay at Chalet Hotel Yéti ?
We provide one parking space per apartment in the resort's parking lots. PLEASE NOTE : The maximum heigh is 1.90m. If you require one or more additional spaces, we will redirect you to the resort's parking lors (paying parking lots); which you can reserve in advance.

Chalet Hôtel Cap Neige

Where to park when we stay at Cap Neige ?
We provide one parking space per apartment in the resort's parking lots. PLEASE NOTE : The maximum heigh is 1.90m. If you require one or more additional spaces, we will redirect you to the resort's parking lors (paying parking lots); which you can reserve in advance.
Does the Chalet Hôtel Quartz have a parking lot?
Our residence does not include parking spaces. We invite you to enquire at the golf parking lot, which is a covered parking lot, or the grande motte parking lot, an outdoor parking lot with no height restrictions.