frequently asked questions

We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.

Bookings can only be made from Saturday to Saturday. We are happy to consider group bookings outside the school holidays, so please email us at contact@altituderesidences.com.

During the high season, we do not open short-stay bookings. If available, we open short-stay bookings on 30 days' notice.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

All our flats have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied).

Baby kit is free and available on request. It includes a cot (mattress and draw sheet provided), a high chair, a baby bath and baby crockery.

Le kit bébé comprend une baignoire, de la vaisselle, un lit bébé (matelas et alèse fournis) ains qu'une chaise bébé.

The security deposit is a guarantee designed to ensure that your stay runs smoothly. It covers potential damages, missing items, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit schedule is included in the welcome folders.

The deposit is returned after your departure, once the inventory check is complete and provided no damage is found. This typically occurs within 48 hours, and no later than 15 days after your stay.

In the event of damage, all or part of the deposit may be retained to cover the necessary repairs. No amount is withheld without careful assessment. Since many of our items are custom-made by local and cross-border artisans, any retention related to damage will be supported by estimates or invoices, which will be provided to you in full transparency.

The wellness area is accessible to children aged 16 and over,  under the responsabilty of their parents or legal tutor.

Yes, we resell the ski passes for La Plagne and Paradiski. The benefit : you get €10 off the standard and your packages are ready whe  your arrive. 

Yes, we work with Elpro, which provides you with all the equipment you need. You get a preferential rate and a top-of-the-range service. Full details and contact details can be found in the ‘Partners’ tab.

The establishment is located right on the ski slopes and the ski lesson departures are just opposite the entrance to the residence.

The establishment is located right on the ski slopes and the ski lesson departures are just opposite the entrance to the residence.

There is no wellness area at the resort. However, just few steps from Le Lodge des Glaciers you'll find the Sky Spa, with paid access.

The lodge is close to the La Rosière snow front, where ski lessons start. The return journey to the Lodge des Glaciers can be made on skis.

The Chalet Hôtel Yéti features a wellness area with a large Jacuzzi, a sauna, a hammam and a cold bath, as well as a gym. The wellness area is open to children aged 16 and over, under the responsibility of their parents or legal guardians

Our residence does not include parking spaces. We invite you to enquire at the golf parking lot, which is a covered parking lot, or the grande motte parking lot, an outdoor parking lot with no height restrictions.

Oui, nos casiers à ski sont suffisamment grands pour accueillir l’ensemble du matériel de ski des occupants de ces appartements.

This residence does not have a wellness area.

The Freddie Residence accepts short stays as well as staggered stays.

Yes, our residence is ski-in/ski-out. You can put on your skis directly at the exit of the ski room and head straight to the Tignes 1800 ski slopes.

Altitude Privilège is the loyalty program created by Altitude Résidences.

Membership is free and automatically activated with the first booking made by an adult guest, provided a valid email address is supplied.

The 5% discount is no longer active. However, we have introduced a loyalty program offering various benefits depending on your membership tier. Discover it here.

To check your status, you can log in to your customer account or create an account here.

The calculation is performed every year on September 1st. For the launch year (2025), it will cover the period from September 1, 2024, to September 1, 2025.

Access to each status level depends on the total amount spent during your stays (accommodation + extras). The more you book directly, the greater your chances of moving up to the next level.

The program is strictly personal and applies only to the guest who made the booking. It cannot be transferred to another person.

If you cancel a stay, your status will be automatically updated to reflect the cancellation.