frequently asked questions

We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.

Bookings can only be made from Saturday to Saturday. We are happy to consider group bookings outside the school holidays, so please email us at contact@altituderesidences.com.

During the high season, we do not open short-stay bookings. If available, we open short-stay bookings on 30 days' notice.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

All our flats have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied).

Baby kit is free and available on request. It includes a cot (mattress and draw sheet provided), a high chair, a baby bath and baby crockery.

The baby kit includes a bathtub, tableware, a baby cot (mattress and mattress protector provided), and a high chair.

Altitude Privilège is the loyalty program created by Altitude Résidences.

Membership is free and automatically activated with the first booking made by an adult guest, provided a valid email address is supplied.

The 5% discount is no longer active. However, we have introduced a loyalty program offering various benefits depending on your membership tier. Discover it here.

To check your status, you can log in to your customer account or create an account here.

The calculation is performed every year on September 1st. For the launch year (2025), it will cover the period from September 1, 2024, to September 1, 2025.

Access to each status level depends on the total amount spent during your stays (accommodation + extras). The more you book directly, the greater your chances of moving up to the next level.

The program is strictly personal and applies only to the guest who made the booking. It cannot be transferred to another person.

If you cancel a stay, your status will be automatically updated to reflect the cancellation.

The security deposit is a guarantee designed to ensure that your stay runs smoothly. It covers potential damages, missing items, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit schedule is included in the welcome folders.

The deposit is returned after your departure, once the inventory check is complete and provided no damage is found. This typically occurs within 48 hours, and no later than 15 days after your stay.

In the event of damage, all or part of the deposit may be retained to cover the necessary repairs. No amount is withheld without careful assessment. Since many of our items are custom-made by local and cross-border artisans, any retention related to damage will be supported by estimates or invoices, which will be provided to you in full transparency.

The residence enjoys a fully ski-in/ski-out location, with a piste running directly in front, allowing easy access to Plagne Bellecôte.

The establishment is located right on the ski slopes and the ski lesson departures are just opposite the entrance to the residence.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

All our flats in Chalet Hôtel Turquoise have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied). We recommend that you purchase the standard capsules.

Yes, we resell the ski passes for La Plagne and Paradiski. The benefit : you get €10 off the standard and your packages are ready whe your arrive.

Yes, we work with Elpro, which provides you with all the equipment you need. You get a preferential rate and a top-of-the-range service. Full details and contact details can be found in the ‘Partners’ tab.

The establishment is located right on the ski slopes and the ski lesson departures are just opposite the entrance to the residence.

We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

The wellness area is accessible to children aged 16 and over,  under the responsabilty of their parents or legal tutor.

The Lodge is just a one-minute walk from the snow front. At the end of the day, you can ski back from La Rosière Centre snow front directly to the Lodge des Glaciers.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

All our flats in Chalet Hôtel Turquoise have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied). We recommend that you purchase the standard capsules.

Yes, we resell ski passes for the Espace Bernardo – La Rosière ski area. Your passes will be ready for you upon arrival.

Yes, we work with Skimium, who provide your equipment. You benefit from a preferential rate and premium service. All details and contact information can be found under the "Partners" tab.

The lodge is close to the La Rosière snow front, where ski lessons start. The return journey to the Lodge des Glaciers can be made on skis.

We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

There is no wellness area at the resort. However, just few steps from Le Lodge des Glaciers you'll find the Sky Spa, with paid access.

Yes, the lodge is available for short stays from a minimum of three nights.

Chalet Hôtel Yéti is located less than a 4-minute walk from the Tignes Le Lac snow front.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

All our flats in Chalet Hôtel Turquoise have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied). We recommend that you purchase the standard capsules.

Yes, we resell the ski passes for Tignes-Val d'Isère ski area.

Yes, we work with Intersport, who provide your equipment. You benefit from a preferential rate and premium service. All details and contact information can be found under the "Partners" tab.

We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.

The Chalet Hôtel Yéti features a wellness area with a large Jacuzzi, a sauna, a hammam and a cold bath, as well as a gym. The wellness area is open to children aged 16 and over, under the responsibility of their parents or legal guardians

The wellness area is accessible to children aged 16 and over, under the responsabilty of their parents or legal tutor.

The residence is located a 5-minute walk from the Tignes Le Lac snow front.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

All our flats have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied).

Yes, we resell the ski passes for Tignes-Val d'Isère ski area.

Yes, we work with Intersport, who provide your equipment. You benefit from a preferential rate and premium service. All details and contact information can be found under the "Partners" tab.

The residence features a wellness area with a swimming pool, ideal for families, as well as a sauna and hammam. Children must be supervised by a parent or legal guardian. Access to the sauna and hammam is restricted to guests aged 16 and over, accompanied by a parent or legal guardian.

We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.

The Chalet Hôtel Quartz is ski-in/ski-out in the heart of Tignes Val Claret. 

Our residence does not include parking spaces. We invite you to enquire at the golf parking lot, which is a covered parking lot, or the grande motte parking lot, an outdoor parking lot with no height restrictions.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

To best meet your expectations, our reception team is at your full disposal to organize every aspect of your stay: booking activities, ski passes, restaurants, or transfers. We take care of every detail so you can enjoy your holiday in complete peace of mind.

All our flats in Chalet Hôtel Turquoise have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied). We recommend that you purchase the standard capsules.

Guests may reserve a stay at Chalet Hôtel Quartz from a minimum of three nights.

Yes, Chalet Hôtel Quartz features a wellness area with an XXL Jacuzzi, sauna, hammam, solarium, and herbal tea lounge, perfect for enjoying moments of relaxation and tranquillity.

The wellness area is accessible to children aged 16 and over, under the responsabilty of their parents or legal tutor.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.

The Freddie residence enjoys a ski-in/ski-out location, right opposite the Tignes 1800 slopes, with ski lessons starting just steps away.

Your arrival is self-check-in from 5:00 PM. The codes for the residence and the key box for your apartment will be provided to you on the day of your arrival.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

The Freddie Residence accepts short stays as well as staggered stays.

Yes, we sell ski passes for the Tignes–Val d’Isère ski area. Once you’ve booked with us, your passes will be ready for you when you arrive at your apartment.

Yes, we work with Intersport "Le Rosset" to provide you with all your ski gear. You benefit from a preferential rate and premium service. All details and contact information can be found in the "Partners" section. To get to Intersport "Le Rosset" from Tignes 1800, you can take the free shuttle from the bus stop located less than a 5-minute walk from the residence.

This residence does not have a wellness area.

Pets are not permitted in the apartments of the residence.

All our flats have a classic Nespresso coffee maker. (capsules are not supplied). We recommend that you purchase the standard capsules.

Chalet Ancolie is located 100 metres from the nearest drag lift.

Your booking includes one covered parking space. Additional parking spaces are available upon request for an extra €100.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

To best meet your expectations, our reception team is at your full disposal to organise every aspect of your stay: booking activities, ski passes, restaurants and transfers. We take care of every detail so you can enjoy your holiday in complete peace of mind.

We accept pets (max. 2). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

We guarantee that your apartment will be ready from 5:00 PM. We will call you as soon as your apartment is ready.

Chalet Charline is located 100 metres from the nearest drag lift.

Your booking includes one covered parking space. Additional parking spaces are available upon request for an extra €100.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

We guarantee that your apartment will be ready from 5:00 PM. If you wish to arrive earlier, we offer an early check-in starting at €50, subject to availability, allowing you to make the most of your day. We will call you as soon as your apartment is ready.

Yes, we sell ski passes for the Tignes–Val d’Isère ski area. Once booked with us, the passes will be ready for you when you arrive at the Chalet. Additionally, we work with Intersport Le Rosset, which provides all your ski equipment. You benefit from a preferential rate and premium service. All details and contact information can be found in the "Partners" section.

The security deposit is a guarantee put in place to ensure the smooth running of your stay. It covers any potential damage, breaches, or additional charges identified after your departure, while helping us maintain a high level of service for all our guests. For clarity, a pricing grid for security deposits is included in the welcome folders. The deposit is not charged; only a temporary bank authorization is taken. It is released after your departure, once the inventory has been completed and provided no issues are found. The security deposit for the Chalet is €1,500.

The Belvédère is ski-in/ski-out. You can access the "Bolin" slope directly from the apartment and then reach the Tignes Val Claret ski area.

Your booking includes a parking space in the covered Borsat garage, located a 5-minute walk from the apartment. Upon arrival, you can briefly drop off your car at the foot of the apartment before moving it to the parking garage. An additional parking space is available upon request for an extra fee of €100.

No, pets are not allowed in this apartment.

We guarantee that your apartment will be ready from 5:00 PM. If you wish to arrive earlier, we offer an early check-in starting at €50, subject to availability, allowing you to make the most of your day. We will call you as soon as your apartment is ready.

The jacuzzi is included with the apartment during the winter season. At other times of the year, it is available for an additional charge.

All our flats in Chalet Hôtel Turquoise have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied). We recommend that you purchase the standard capsules.

Yes, we sell ski passes for the Tignes–Val d’Isère ski area. Once you’ve booked with us, your passes will be ready for you when you arrive at your apartment.

Yes, we work with Intersport "Le JHANA", who provide your equipment. You benefit from a preferential rate and premium service. All details and contact information can be found under the "Partners" tab.

The security deposit is a guarantee put in place to ensure the smooth running of your stay. It covers any potential damage, breaches, or additional charges identified after your departure, while helping us maintain a high level of service for all our guests. For clarity, a pricing grid for security deposits is included in the welcome folders. The deposit is not charged; only a temporary bank authorization is taken. It is released after your departure, once the inventory has been completed and provided no issues are found. The security deposit for the apartment is €1,500.

The Écrin apartments 112, 214, 324, and 426 are located 500 m from the Tignes Val Claret ski slopes. The free shuttle, with a stop right at the foot of the apartments, allows you to reach the slopes easily.

We guarantee that your flat will be ready from 5pm. We will call you as soon as your flat is ready.

Your booking includes one parking space in the covered garage of the Les Écrins residence. Additional parking spaces are available upon request for an extra €100.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

The security deposit is a guarantee put in place to ensure the smooth running of your stay. It covers any potential damage, breaches, or additional charges identified after your departure, while helping us maintain a high level of service for all our guests. For clarity, a pricing grid for security deposits is included in the welcome folders. The deposit is not charged; only a temporary bank authorization is taken. It is released after your departure, once the inventory has been completed and provided no issues are found. The security deposit for the apartments is €1,000. 

Yes, we sell ski passes for the Tignes–Val d’Isère ski area. Once booked with us, the passes will be available in your apartment. Additionally, we work with Intersport Le Jhana, which provides all your ski equipment. You benefit from a preferential rate and premium service. All details and contact information can be found in the "Partners" section.

The apartment is located at the foot of the Tignes Val Claret ski slopes.

We guarantee that your apartment will be ready from 5:00 PM. We will call you as soon as your apartment is ready.

We accept pets (max. 1). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

No parking space is included with this booking. We offer a parking space at €100 per week in the covered garage of the "Les Écrins" residence.

Yes, we sell ski passes for the Tignes–Val d’Isère ski area. Once booked with us, the passes will be ready for you when you arrive at the Chalet. Additionally, we work with Intersport Le Jhana, which provides all your ski equipment. You benefit from a preferential rate and premium service. All details and contact information can be found in the "Partners" section.

The security deposit is a guarantee put in place to ensure the smooth running of your stay. It covers any potential damage, breaches, or additional charges identified after your departure, while helping us maintain a high level of service for all our guests. For clarity, a pricing grid for security deposits is included in the welcome folders. The deposit is not charged; only a temporary bank authorization is taken. It is released after your departure, once the inventory has been completed and provided no issues are found. The security deposit for the apartments is €1,000.

The "Le Rosset" apartment is located less than 200 m from the Tignes Le Lac ski slopes.

We recommend parking at the Indigo Le Rosset car park, located just a few metres from the apartment.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

Yes, we sell ski passes for the Tignes–Val d’Isère ski area. Once booked with us, the passes will be ready for you when you arrive at the Chalet. Additionally, we work with Intersport Le Rosset, which provides all your ski equipment. You benefit from a preferential rate and premium service. All details and contact information can be found in the "Partners" section.

The security deposit is a guarantee put in place to ensure the smooth running of your stay. It covers any potential damage, breaches, or additional charges identified after your departure, while helping us maintain a high level of service for all our guests. For clarity, a pricing grid for security deposits is included in the welcome folders. The deposit is not charged; only a temporary bank authorization is taken. It is released after your departure, once the inventory has been completed and provided no issues are found. The security deposit for the apartments is €1,500.

We guarantee that your apartment will be ready from 5:00 PM. If you wish to arrive earlier, we offer an early check-in starting at €50, subject to availability, allowing you to make the most of your day. We will call you as soon as your apartment is ready.

The Petite Charline apartment is located 100 metres from the nearest drag lift.

We guarantee that your apartment will be ready from 5:00 PM. If you wish to arrive earlier, we offer an early check-in starting at €50, subject to availability, allowing you to make the most of your day. We will call you as soon as your apartment is ready.

Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.

We accept pets (max. 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls.

A covered parking space is included with your booking. Additional parking spaces are available upon request for an extra €100.

Yes, we sell ski passes for the Tignes–Val d’Isère ski area. Once booked with us, the passes will be available in your apartment. Additionally, we work with Intersport Le Rosset, which provides all your ski equipment. You benefit from a preferential rate and premium service. All details and contact information can be found in the "Partners" section.

The security deposit is a guarantee put in place to ensure the smooth running of your stay. It covers any potential damage, breaches, or additional charges identified after your departure, while helping us maintain a high level of service for all our guests. For clarity, a pricing grid for security deposits is included in the welcome folders. The deposit is not charged; only a temporary bank authorization is taken. It is released after your departure, once the inventory has been completed and provided no issues are found. The security deposit for the apartments is €1,000.