Frequently Asked Questions

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer a luggage storage service (at select properties), so you can enjoy the rest of your day. We’ll call you as soon as your apartment is ready.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

All of our apartments are equipped with a drip coffee maker and a standard Nespresso machine (standard-size capsules are not provided). 

The baby kit is free and available upon request. It includes a1 baby crib (mattress and mattress protector provided; sheets not provided), 1high chair, 1a baby bathtub (upon request) and baby dishes.

The baby kit includes a crib (mattress and mattress protector provided; sheets not included), a high chair, a baby bathtub (upon request), and baby dishes.

Altitude Privilège is the loyalty program created by Altitude Résidences

The more you book, the more you’ll enjoy the benefits of your status. Each status level offers specific benefits.

Stays booked through a third-party booking platform (OTA: Booking, Airbnb, etc.) or through a tour operator (Voyage Privée, TravelFactory, etc.) are excluded from the program.

The 5% discount is no longer available. However, we have launched a loyalty program that offers various benefits depending on your membership tier. Learn more here.

To check your status, you can log in to your customer account or create a customer accountright here.

The calculation is performed annually as of September 1. For the launch year (2025), it will cover the period from September 1, 2024, to September 1, 2025.

Access to each status level depends on the total amount spent during your stays (accommodations + extras). The more you book directly, the greater your chances of moving up to the next level.

The program is strictly limited to the specific customer who made the reservation.

The canceled stay will be factored into your status calculation; it will be recalculated automatically to reflect your cancellation.

Your security deposit will be refunded after your departure, once the property inspection has been completed and provided that no damage is found, within 48 hours to a maximum of 15 days.

In the event of damage, all or part of the security deposit may be withheld to cover the necessary repairs. No amount will be deducted without a thorough review. Since our products are custom-made by local and cross-border artisans, any deduction related to observed damage will be supported by estimates or invoices, which will be provided to you with full transparency.

The residence is located right at the foot of the slopes, with a trail running directly in front of it, providing easy access to Plagne Bellecôte.

Belle Plagne has two parking lots: the upper parking lot and the lower parking lot. We provide one parking space per apartment: in the lower parking lot for the “ Chalet ” and “Hôtel Turquoise ” apartments, and in the upper parking lot for the “Cassiopée” apartments. PLEASE NOTE: The maximum height is 1.90 m.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

In all of our apartments at the Chalet Hôtel Turquoise, you'll find a drip coffee maker and a Nespresso machine. Capsules are not provided. We recommend purchasing the standard capsules.

The benefits: You get a €10 discount off the standard rate, and your passes are ready when you arrive.

Yes, we work with Elpro, , which can provide you with the equipment you need while offering you special rates and top-notch service. 

The property is located on the ski slopes, and the ski lessons start right across from the residence's entrance.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer a luggage storage service (at select properties), so you can enjoy the rest of your day. We’ll call you as soon as your apartment is ready.

We allow pets (up to 2 per apartment). We charge an additional fee of €100 per pet per stay. We provide one cushion and one food bowl per pet.

The wellness area is open to guests ages 16 and older, under the supervision of a parent or legal guardian.

The Lodge is a 1-minute walk from the base of the slopes. Once your day is over, you can ski back from the base of the slopes at La Rosière -Centre to the Lodge des Glaciers.

The residence has a covered underground parking garage. We provide one parking space per apartment. We can provide additional spaces for €100 per space per week (subject to availability).

PLEASE NOTE: The maximum height is 1.90 meters.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

All of our apartments are equipped with a drip coffee maker and a standard Nespresso machine (capsules are not provided).

Yes, we sell ski passes for the Espace San Bernardo ski area— La Rosière. Your ski passes will be ready when you arrive.

Yes, we work with Skimium, which provides you with equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The hotel is located near the base of the slopes at La Rosière, where ski lessons begin. You can ski back to the Lodge des Glaciers .

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer a luggage storage service (at select properties), so you can enjoy the rest of your day. We’ll call you as soon as your apartment is ready.

We allow pets (up to 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the use of a bed and food bowls.

There is no wellness center on the premises. Just a few meters from the property, you'll find the Sky Spa, which requires an additional fee.

Yes, the lodge is available for short stays of at least 3 nights.

Chalet Hôtel Yéti is located less than a 4-minute walk from the base of the slopes at Tignes le lac.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

In all of our apartments at the Chalet Hôtel Turquoise, you'll find a drip coffee maker and a Nespresso machine. Capsules are not provided. We recommend purchasing the standard capsules.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Your passes will be ready when you arrive.

Yes, we work with Intersport, which provides you with equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer a luggage storage service (at select properties), so you can enjoy the rest of your day. We’ll call you as soon as your apartment is ready.

The Chalet Yéti features a wellness area with an XXL hot tub, a sauna, a steam room, and a cold plunge pool, as well as a fitness center.The wellness area is open to guests ages 16 and older under the supervision of a parent or legal guardian.

The wellness area is open to those 16 years of age and older under the supervision of a parent or legal guardian.

The residence is located a 5-minute walk from the base of the slopes at Le Tignes Le Lac. 

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

We allow pets (up to 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the use of a bed and food bowls.

In all of our apartments, you'll find a drip coffee maker and a standard Nespresso machine (capsules are not provided). We recommend purchasing the standard capsules.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Your passes will be ready when you arrive.

Yes, we work with Intersport, which provides you with equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The residence features a water park with a swimming pool—ideal for families—as well as a sauna and a steam room. Parents or legal guardians are responsible for supervising their children. Access to the sauna and steam room is restricted to guests 16 years of age and older, accompanied by a parent or legal guardian.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer a luggage storage service (at select properties), so you can enjoy the rest of your day. We’ll call you as soon as your apartment is ready.

Chalet Hôtel Quartz is located right in the heart of Val Claret, Tignes , with direct access to the slopes.

Our residence does not include parking spaces; we invite you to inquire at the golf course parking lot, which is a covered parking facility, or at the Grande Motte parking lot, an outdoor parking lot with no height restrictions.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

To best meet your needs, our team is at your service to help organize every aspect of your stay: booking lift tickets, equipment, and activities, as well as making reservations for restaurants and arranging transfers. We take care of every detail so you can fully enjoy your vacation with complete peace of mind.

In all of our apartments at the Chalet Hôtel Turquoise, you'll find a drip coffee maker and a Nespresso machine. Capsules are not provided. We recommend purchasing the standard capsules.

You can book your stay at Chalet Hôtel Quartz a minimum of 3 nights.

Yes, the Chalet Hôtel Quartz a wellness area that includes: an XXL hot tub, a sauna, a steam room, a solarium, and a tea room—perfect for enjoying moments of rest and relaxation.

The wellness area is open to guests ages 16 and older, under the supervision of a parent or legal guardian.

We allow pets (up to 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the use of a cushion and food bowls.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer a luggage storage service (at select properties), so you can enjoy the rest of your day. We’ll call you as soon as your apartment is ready.

Freddie offers a ski-in/ski-out location, right across from the base area of Tignes 1800, just steps away from the ski lesson departure points.

You may check in on your own starting at 5:00 p.m. The access codes for the residence and your apartment's key box will be provided to you on the day of your arrival.

The Freddie Residence Freddie open for short stays and staggered stays. 

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked with us, your ski passes will be ready when you arrive at your apartment.

Yes, we work with Intersport "Le Rosset," which provides you with equipment. You’ll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab. To get to Intersport “Le Rosset” fr Tignes 1800, you can take the free shuttle from the bus stop located less than a 5-minute walk from the residence.

This residence does not have a wellness area.

Pets are not accepted inside the apartments in the complex.

You'll find a Nespresso coffee maker in all of our apartments. Capsules are not provided. We recommend that you purchase the standard capsules.

Chalet Ancolie is located 100 meters from the first ski lift.

Your reservation includes one covered parking space. Additional parking spaces are available upon request for an extra charge of €100.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

To best meet your needs, our team is here to help you plan every aspect of your stay: booking lift tickets, equipment, and activities, as well as making reservations for restaurants and arranging transfers. We take care of every detail so you can fully enjoy your vacation with complete peace of mind.

We allow pets (up to 2). We charge an additional €100 per pet per stay. This fee includes the use of a bed and food bowls.

We guarantee that your chalet will be ready starting at 5:00 p.m. We'll call you as soon as it's ready.

Chalet Charline is located 100 meters from the first ski lift.

Your reservation includes one covered parking space. Additional parking spaces are available upon request for an extra charge of €100.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

We allow pets (up to 2). We charge an additional €100 per pet per stay. This fee includes the use of a cushion and food bowls.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer an early check-in starting at €50, subject to availability, so you can make the most of your day. We’ll call you as soon as your apartment is ready.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you’ve booked them with us, your passes will be ready when you arrive at the Chalet. In addition, we work with Intersport Le Rosset, which provides you with ski equipment. You’ll enjoy special rates and top-notch service. All the details and contact information can be found in the “Partners” tab.

The security deposit is a guarantee intended to ensure that your stay goes smoothly. It covers any damage, breaches of contract, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit fee schedule is included in the welcome packets. The security deposit is not cashed; instead, we simply take a pre-authorization on your credit card. It is released after your departure, once the property inspection has been completed and provided that no issues are found. The security deposit for “ Chalet ” is €1,500.

Le Belvédère offers direct access to the slopes. You can access the "Bolin" run directly from the apartment, then head to the base of the slopes at Tignes r Val Claret.  

Your reservation includes a parking space in the Borsat covered parking garage, located a 5-minute walk from the apartment. Upon arrival, you may park your car briefly in front of the apartment before moving it to the parking garage. An additional parking space is available upon request for an extra charge of €100.

No, pets are not allowed in this apartment.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer an early check-in starting at €50, subject to availability, so you can make the most of your day. We’ll call you as soon as your apartment is ready.

The hot tub is included in the apartment's amenities during the winter. It is an additional charge the rest of the year.

All of our apartments are equipped with a drip coffee maker and a Nespresso machine. Capsules are not provided. We recommend purchasing the standard capsules.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked them through us, the passes will be ready when you arrive at your apartment.

Yes, we work with Intersport, which provides you with equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The security deposit is a guarantee intended to ensure that your stay goes smoothly. It covers any damage, breaches of contract, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit fee schedule is included in the welcome packets. The deposit is not cashed but is simply held as a pre-authorization on your credit card. It is released after your departure, once the property inspection has been completed and provided that no issues are found. The deposit amount is €1,500.

The Écrin 112, 214, 324, and 426 apartments are located 500 m from the base of the slopes at Tignes Val Claret. The free shuttle, which stops right in front of the apartments, makes it easy to get to the slopes.

We guarantee that your apartment will be ready starting at 5:00 p.m. We'll call you as soon as your apartment is ready.

You have one parking space included in the covered parking lot at the Les Ecrins residence. Additional parking spaces are available upon request for an extra charge of €100. 

We allow pets (up to 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the use of a bed and food bowls.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

The security deposit is a guarantee intended to ensure that your stay goes smoothly. It covers any damage, breaches of contract, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit fee schedule is included in the welcome packets. The security deposit is not cashed but is subject to a simple bank authorization hold. It is released after your departure, once the property inspection has been completed and provided that no issues are found. The security deposit for apartments is €1,000.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked with us, the passes will be available for you in the apartment. In addition, we partner with Intersport Le Jhana, which provides ski equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The apartment is located right at the base of the slopes in Tignes , Val Claret. 

We guarantee that your apartment will be ready starting at 5:00 p.m. We'll call you as soon as your apartment is ready.

We allow pets (max. 1). We charge an additional €100 per pet per stay. This fee includes the use of a bed and food bowls.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

No parking space is included with this reservation. We offer a parking space for 100€ per week in the covered parking garage at the "Les Ecrins" residence.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked with us, the passes will be available for you in the apartment. In addition, we partner with Intersport Le Jhana, which provides ski equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The security deposit is a guarantee intended to ensure that your stay goes smoothly. It covers any damage, breaches of contract, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit fee schedule is included in the welcome packets. The security deposit is not cashed and is simply held as a pre-authorization on your credit card. It is released after your departure, once the property inspection has been completed and provided that no issues are found. The security deposit for the apartment is €1,000.

The "Le Rosset" apartment is located less than 200 meters from the base of the slopes in Tignes -le-Lac. 

We recommend that you park in the Indigo Le Rosset parking lot, located just a few meters from the apartment.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

We allow pets (up to 2). We charge an additional €100 per pet per stay. This fee includes the use of a cushion and food bowls.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked with us, your passes will be available for you in the apartment. In addition, we partner with Intersport Le Rosset, which provides ski equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The security deposit is a guarantee intended to ensure that your stay goes smoothly. It covers any damage, breaches of contract, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit fee schedule is included in the welcome packets. The security deposit is not cashed but is subject to a simple bank authorization hold. It is released after your departure, once the property inspection has been completed and provided that no issues are found. The security deposit for the apartment is €1,500.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer an early check-in starting at €50, subject to availability, so you can make the most of your day. We’ll call you as soon as your apartment is ready.

The " Petite Charline " apartment is located 100 meters from the first ski lift. 

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer an early check-in starting at €50, subject to availability, so you can make the most of your day. We’ll call you as soon as your apartment is ready.

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

We allow pets (up to 2). We charge an additional €100 per pet per stay. This fee includes the use of a cushion and food bowls.

One covered parking space is included with your reservation. Additional parking spaces are available upon request for an extra charge of €100.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked with us, your passes will be available for you in the apartment. In addition, we partner with Intersport Le Rosset, which provides ski equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The security deposit is a guarantee intended to ensure that your stay goes smoothly. It covers any damage, breaches of contract, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a deposit fee schedule is included in the welcome packets. The security deposit is not cashed and is simply held as a pre-authorization on your credit card. It is released after your departure, once the property inspection has been completed and provided that no issues are found. The security deposit for the apartment is €1,000.

Yes. Studio 93 is located in the “Les Tommeuses” residence at the base of the Val Claret slopes. From the residence, you can reach the Val Claret base area.

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer an early check-in starting at €50, subject to availability, so you can make the most of your day. We’ll call you as soon as your apartment is ready. 

We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.

Pets are not allowed in the studio. 

You'll find a Nespresso coffee maker in all of our apartments. Capsules are not provided. We recommend that you purchase the standard capsules. The studio does not have a drip coffee maker.

No parking space is included with this accommodation. We can offer you a paid parking space, subject to availability, at the “Le Borsat” covered parking garage or in the parking lot of the “Les Ecrins” residence.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked with us, the passes will be available for you in the apartment. In addition, we partner with Intersport Le Jhana, which provides ski equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.

The security deposit is a guarantee put in place to ensure that your stay goes smoothly. It covers any damage, breaches of contract, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For your convenience, a security deposit fee schedule is included in the welcome packets. The security deposit is not cashed; we simply take a pre-authorization hold on your credit card. It is released after your departure, once the property inspection has been completed and provided that no issues are found. The security deposit for the apartment is €500. 

The apartment is located 50 meters from the "Crouze" bus stop. From this stop, you can travel to the base of the slopes at Tignes le lac or head toward Tignes Val Claret.

The apartment has a garage. One covered parking space is included in your reservation. Additional parking spaces are available upon request for an extra charge of €100.

Pets are not allowed in this apartment. 

We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer an early check-in starting at €50, subject to availability, so you can make the most of your day. We’ll call you as soon as your apartment is ready.

Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Once you've booked with us, your passes will be ready when you arrive at the Chalet. In addition, we work with Intersport Le Rosset, which provides you with ski equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found under the "Partners" tab.

The security deposit is a guarantee intended to ensure that your stay goes smoothly. It covers any damage, breaches of the terms of stay, or additional charges identified after your departure, while helping us maintain a high standard of service for all our guests. For clarity, a fee schedule for security deposits is included in the welcome packets. The security deposit is not collected; instead, a simple credit card authorization is taken. It is released after your departure, once the property has been inspected and provided that no issues are found. The security deposit is €1,500.