Any reservation requires full and unreserved consultation and acceptance of these general conditions and the conditions of sale of the reserved tariff. These general terms and conditions apply to all bookings, quotations and proposals.
All reservations are accompanied by a deposit equal to 30% of the total amount of the stay. Your reservation will be firm upon receipt of the confirmation of stay sent, after receipt of the deposit. Any delay in payments will automatically and unilaterally lead to the cancellation of your booking.
The balance will be payable no later than 4 weeks before the start of the stay. In case of late booking, the full price of the stay is payable upon booking. Our prices include the provision of housing charges included (water, electricity, heating).
Our prices do not include the tourist tax to be paid on the day of arrival, additional services and end-of-stay cleaning if you wish to entrust it to us.
Accommodation provided for a specific number of occupants for rental can in any way be inhabited by a greater number of people without our agreement.
Methods of payment
To validate your reservation, the deposit can be paid by bank transfer, cheque with photocopy of your identity card, or bank card with signed debit authorisation.
To pay for any additional services or services on site, tourist taxes, etc., the accepted means of payment are cash, cheques, holiday cheques, bank cards (Visa, Mastercard, Carte Bleue).
Please note: the property does not accept American Express credit card.
The credit card used at the time of booking and valid identity papers must be presented upon arrival. Otherwise, access to your accommodation may be refused.
Included in the price of the stay : sheets (beds made on arrival), pillowcases, duvet covers, towels (excluding aquatic areas), cable television, ski room with boot dryer, access to the relaxation area, 1 parking space (indoor, outdoor or municipal per apartment, access to wifi (provided that the one of the station function properly).
The keys are handed over from 5 p.m. on the day of your arrival.
A security deposit of 1000€ will be requested per apartment.
In case of late arrival, please notify us before 6:00 p.m. on the day of your arrival so that we can prepare a late arrival for you.
The accommodation must be vacated no later than 9.30 a.m. on the morning of the day of departure. It must be returned in a perfect state of cleanliness. The security deposit will be returned to you after the apartment has been inspected by us, minus the compensation withheld for any damage noted.
● The prices indicated are in Euros and TTC.
● Our prices do not include: breakfast, tourist taxes, any package for your pet, or any additional services.
● Promotions and discounts are by no means retroactive.
● The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the
VAT will be automatically reflected on the prices indicated on the date of the invoice.
● Any change or introduction of new legal or regulatory fees imposed by the relevant authorities will be automatically
reflected in the prices indicated on the date of the invoice.
The civil and criminal responsibilities of everyone does not cease during a stay in an establishment. The customer is responsible for all damage caused by himself and personally undertakes, in the event of damage to the premises, furniture and objects made available, to bear the costs of restoration.
Animals are accepted, a supplement of 100 euros will be requested per animal for the entire stay.
Any cancellation must be stipulated to us in writing by email.
Within 72 hours of receiving your email, our reservations department will confirm your cancellation. After this period and without acknowledgment of receipt from us, please contact us on 04 79 06 31 43 to ensure that your cancellation is taken into account.
Cancellation fees will be applied depending on the date of the cancellation request:
● From the reservation to D-30: we keep 100€ of administration fees.
● From D-30 to your arrival: we keep 100% of the total amount of the stay including additional services.
In case of modification, you must notify us by email.
Within 72 hours of receiving your email, our reservations department will confirm your change. After this period and without acknowledgment of receipt from us, please contact us on 04 79 41 44 64 to ensure that your modification has been taken into account.
For any modification (apartment, dates, residence, etc.), 150€ of administration fees will be applied.
In case of a no-show at the place of stay, we retain the following compensation: 100% of the total amount of the stay.
The group may cancel any reservation for which the balance has not been paid 30 days before arrival, no reminders being made by our services. The amount deposited when booking cannot be claimed.
Frequently asked questions
As a reminder, the closure of the ski lifts, the absence of a “sanitary/vaccination pass” or the closure of the aquatic areas due to a government decision are not considered as reasons for reimbursement or modification of the stay without administration fees.
Force majeure means any event external to the parties that is unpredictable, insurmountable and external to the parties that prevents either the client or the institution’s manager from meeting all or part of the obligations set out in the contract. Force majeure or fortuitous cases are those usually recognised by the jurisprudence of the French Courts and Tribunals.
Neither party shall be liable to the other in the event of a breach of its obligations resulting from a force majeure event. It is expressly agreed that force majeure shall suspend the performance of the parties’ reciprocal obligations and that each party shall bear the costs arising therefrom.
The nullity of one or more articles of these Terms and Conditions shall not result in the nullity of all of them. All other stipulations present shall remain applicable and shall have full effect.
Applicable law and language
The applicable law is French law. The authentic language is French.
The French language shall prevail over any other translation in the event of a dispute or difficulty in the interpretation or performance of these Terms.
Changes to these terms and conditions
These general terms and conditions of sale may be modified and updated at any time on our websites. In this case, the new version of the General Terms and Conditions of Sale will apply automatically for all bookings made from the online date. For previous bookings, the previous version of the general conditions of sale will remain applicable.