Is the residence right on the slopes?
The residence is located a 5-minute walk from the base of the slopes at Le Tignes Le Lac.
Where can I park when staying at the Chalet Hôtel Cap Neige
We provide one parking space per apartment in the resort's parking lots. PLEASE NOTE: The maximum height is 1.90 m. If you would like one or more additional spaces, we will direct you to the resort's parking lots (paid parking), which you can reserve in advance.
Are bed linens and towels included?
We provide bed linens and towels in all of our accommodations. The beds are made upon your arrival.
Are pets allowed?
We allow pets (up to 2 per apartment). We charge an additional €100 per pet per stay. This fee includes the use of a cushion and food bowls.
What kind of coffee maker is in the apartment?
In all of our apartments, you'll find a drip coffee maker and a standard Nespresso machine (capsules are not provided). We recommend purchasing the standard capsules.
Can we buy ski passes at your shop?
Yes, we sell ski passes for the Tignes-Val d'Isère ski area. Your passes will be ready when you arrive.
Can we reserve our ski equipment with you?
Yes, we work with Intersport, which provides you with equipment. You'll enjoy special rates and top-notch service. All the details and contact information can be found in the "Partners" tab.
Does the Chalet Hôtel Cap Neige a pool area?
The residence features a water park with a swimming pool—ideal for families—as well as a sauna and a steam room. Parents or legal guardians are responsible for supervising their children. Access to the sauna and steam room is restricted to guests 16 years of age and older, accompanied by a parent or legal guardian.
Can I arrive before 5 p.m.?
We guarantee that your apartment will be ready starting at 5:00 p.m. If you’d like to arrive earlier, we offer a luggage storage service (at select properties), so you can enjoy the rest of your day. We’ll call you as soon as your apartment is ready.