Loyalty Program - Altitude Résidences

REACH NEW HEIGHTS OF EXCELLENCE!

Altitude privilège

At Altitude Résidences, every guest is valued. Just like every snowflake that forms the snowy peaks, your loyalty is unique and precious. The more you stay with us, the higher you climb—and the more exclusive benefits you enjoy.

Our loyalty program features four status levels, designed to guide you step by step: from your first delicate snowflake to the sparkling brilliance of the mountaintop.

our different status levels

Snowflake Memberdiscover

1 direct booking with a total amount under €5,000

Partner discounts (rentals, lift passes, ski lessons, outdoor activities)
Access to our exclusive offers
Early access to sales 15 days in advance

Snow memberdiscover

Cristal Memberdiscover

Prestige Memberdiscover

HOW IT WORKS

the Altitude previlege experience in 3 steps

1

Book directly on our website or by phone.

2

Stay in one of our 6 residences* located in Tignes, Belle Plagne, and La Rosière. *The program does not apply to our chalets or apartment collection.

3

Enjoy exclusive benefits by accumulating your bookings and the total amount of your stays.

je m'inscris

fonctionnement

ACCESS YOUR LOYALTY ACCOUNT

how does it work?

CUSTOMER ACCOUNT

Log in to your customer area using your email address.

email

Check your inbox, open the email you received, and click on the link it contains.

benefits

Access the benefits of your loyalty status directly.

accéder à votre compte client

F.A.Q

What is Altitude Privilège?

Altitude Privilège is the loyalty program created by Altitude Résidences.

How can I join our loyalty program?

Membership is free and is automatically activated with the first booking made by an adult guest, provided a valid email address is supplied.

The program is completely free.

I’ve already made a booking – am I automatically enrolled in the loyalty program?

Membership is free and automatically activated with the first booking made by an adult guest, provided a valid email address is supplied.

What are the benefits of the loyalty program?

The more you book, the more benefits you enjoy based on your status. Each status level offers specific advantages:

Basic Member: Access to our newsletters
Flocon Member: Partner discounts (rentals, lift passes, ski lessons, outdoor activities), access to our exclusive offers, early access to sales 15 days in advance
Neige Member: 5% discount on your next stay, partner discounts (rentals, lift passes, ski lessons, outdoor activities), access to our exclusive offers, early access to sales 15 days in advance
Cristal Member: 5% discount on your next stay, partner discounts (rentals, lift passes, ski lessons, outdoor activities), access to our exclusive offers, complimentary Wellness kit or Comfort kit*, early access to sales 20 days in advance, priority check-in, mid-stay cleaning included
Prestige Member: 10% discount on your next stay, partner discounts (rentals, lift passes, ski lessons, outdoor activities), access to our exclusive offers, complimentary Wellness kit* in residences with a wellness area, personalized early access to sales 30 days in advance, priority check-in, mid-stay cleaning included, ski test (subject to arrangement with Intersport/Skimium/Elpro) *conditions and availability apply.

I booked through a Tour Operator and/or a platform (Booking, Airbnb) – am I included in the program?

Stays booked through a third-party platform (OTA: Booking, Airbnb, etc.) or through a Tour Operator (Voyage Privée, TravelFactory, etc.) are excluded from the program.

I stayed in one of your chalets or apartments – is this booking included in the program?

No, the loyalty program only applies to stays in our residences. It does not apply to the Altitude Collection range, which includes apartments and chalets.

Eligible residences:

Chalet Hôtel Quartz – Tignes Val Claret
Chalet Hôtel Yéti – Tignes le Lac
Chalet Hôtel Turquoise – Belle Plagne
Lodge des Glaciers – La Rosière
Freddie Residence – Tignes 1800

How can I find out my status?

To check your status, you can log in to your customer account or create an account here.

How long is my status valid?

Your status is reviewed every year on September 1st.

For the first year of the program (2025), the evaluation will be based on a single year.

In the second year, the calculation will take into account the last two years, and from the third year onwards, it will be based on the last three consecutive years.

At the end of each cycle, your status will be maintained, upgraded, or adjusted depending on the total amount accumulated during the reference period.

When is my status updated?

The calculation is performed every year on September 1st. For the launch year (2025), it will cover the period from September 1, 2024, to September 1, 2025.

How can I move up to a higher status?

Access to each status level depends on the total amount spent during your stays (accommodation + extras). The more you book directly, the greater your chances of moving up to the next level.

Can someone else benefit from my status?

The program is strictly personal and applies only to the guest who made the booking. It cannot be transferred to another person.

Does canceling a stay affect my status?

If you cancel a stay, your status will be automatically updated to reflect the cancellation.

gain altitude

@altitude_residences