altitude résidences Loyalty Program altitude résidences Altitude Résidences

Excellence is reaching new heights!

Altitude Privilege

At Altitude Résidences, every guest matters. Just like each snowflake that makes up the snow-capped peaks, your loyalty is unique and precious. The more you stay with us, the higher you climb and the more exclusive benefits you unlock.
Our program is based on four tiers, designed to accompany you every step of the way: from the first subtle snowflake to the splendor of the peaks.

our various statuses

Snowflake MemberDiscover

For one or more stays with a total cost of less than 5,000€

Partner Discounts (rentals, lift tickets, ski lessons, outdoor activities)
Access to Our Exclusive Offers
Pre-sale access 15 days in advance

Snow MemberDiscover

Crystal MemberDiscover

Prestige MemberDiscover

Here's an explanation

The Altitude Privilège Experience in 3 Steps

1

Book directly on our website or by phone

2

Stay at one of our 6 residences* located at Tignes, Belle Plagne , and La Rosière. *This program is not available at our cottages or in our apartment collection.

3

Get exclusive benefits by combining your reservations and the total cost of your stay

Sign me up

operation

Access your loyalty account

How does it work?

customer account

Log in to your customer account by entering your email address

email

Check your inbox, open the email you received, and then click the link in it.

the benefits

Get direct access to the benefits of your loyalty status.

Access your customer account

FAQ

What is Altitude Privilège?

Altitude Privilège is the loyalty program created by Altitude Résidences

How do I join our loyalty program?

Membership is free starting with a customer’s first reservation, provided the customer is of legal age and provides a valid email address. A valid email address is the only requirement for membership. The program is completely free and offers numerous benefits and discounts.

I've already made a reservation. Am I automatically enrolled in the loyalty program?

Membership is not automatic, but it's very simple—all you have to do is make a reservation and provide a valid email address, which will be linked to all of your reservations.

What are the benefits of the loyalty program?

The more you book, the more you’ll enjoy the benefits of your status. Each status level offers specific benefits.

Basic Member: We'll send you our newsletters so you'll be the first to know about our exclusive offers and benefits
Flocon Member:Partner discounts (rental, lift tickets, ski lessons, outdoor activities), priority access to presales 15 days before the general public
Snow Member: 5% off your next stay, partner discounts (rentals, lift tickets, ski lessons, outdoor activities), access to our exclusive offers, and early access to presales 15 days in advance
Crystal Member: 5% discount on your next stay, partner discounts (rentals, lift tickets, ski lessons, outdoor activities), access to our exclusive offers, a complimentary wellness kit or comfort kit*, priority access to presales 20 days before other guests, priority check-in, complimentary mid-stay housekeeping
Prestige Member: 10% off your next stay, partner discounts (rentals, lift passes, ski lessons, outdoor activities), access to our exclusive offers, complimentary wellness kit* at resorts with a wellness center, early-bird access with a personalized call 30 days in advance, priority check-in, complimentary mid-stay housekeeping, ski test (offered in partnership with Intersport/Skimium/Elpro) * terms and conditions apply and subject to availability

I booked through a tour operator and/or a platform (Booking, Airbnb),
—am I included in the program?

Stays booked through a third-party booking platform (OTA: Booking, Airbnb, etc.) or through a tour operator (Voyage Privée, TravelFactory, etc.) are excluded from the program.

I stayed in one of your cabins or apartments—
—is this reservation included in the program?

No, the loyalty program is valid only for stays at our resorts. The program does not apply to the Altitude Collection, which includes apartments and chalets.

Eligible residences:

Chalet Hôtel Quartz - Tignes Val Claret,
Chalet Yéti Hotel - Tignes le Lac,
Chalet Hôtel Turquoise Belle Plagne,
Lodge des Glaciers - La Rosière ,
Freddie Residence - 1800 Tignes

Does the 5% discount for loyal customers still apply?

The 5% discount is no longer available. However, we have launched a loyalty program that offers various benefits depending on your membership tier. Learn more here.

How do I know which status applies to me?

To check your status, you can log in to your customer account or create a customer accountright here.

How long is my status valid?

Status is assessed annually as of September 1.

For the first year of implementation (2025), the evaluation will be conducted over a single year.

In the second year, the calculation will be based on the last two years, and then on the last three consecutive years starting from the third year of the program.

At the end of each cycle, the status is maintained, modified, or renewed based on the cumulative amount over the reference period.

When is my status updated?

The calculation is performed annually as of September 1. For the launch year (2025), it will cover the period from September 1, 2024, to September 1, 2025.

How do I upgrade to the next level?

Access to each status level depends on the total amount spent during your stays (accommodations + extras). The more you book directly, the greater your chances of moving up to the next level.

Can a third party benefit from my status?

The program is strictly limited to the specific customer who made the reservation.

Does canceling a trip affect my status?

The canceled stay will be factored into your status calculation; it will be recalculated automatically to reflect your cancellation.

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