Can I arrive before 5pm?
We guarantee that your flat will be ready from 5pm. If you wish to arrive earlier, we can provide a luggage storage service (in some accommodation), allowing you to enjoy your day. We will call you as soon as your flat is ready.
Can we book a stay from Sunday to Sunday ?
Bookings can only be made from Saturday to Saturday. We are happy to consider group bookings outside the school holidays, so please email us at contact@altituderesidences.com.
Can we book less or more than 7 nights ?
During the high season, we do not open short-stay bookings. If available, we open short-stay bookings on 30 days' notice.
Are bed linen and towels included?
Bed linen and towels are provided in all our accommodation. Beds are made up on arrival.
Are pets allowed?
We accept pets (max. 2 per apartment) in the following residences:
- Chalet Hotel Quartz
- Chalet Hotel Yéti
- Chalet Hotel Cap Neige
- Chalet Hotel Turquoise
- Lodge des Glaciers
We charge an additional €100 per pet per stay. This fee includes the loan of a cushion and bowls. Pets are not allowed at the Freddie Residence.
What type of coffee maker is in the flat?
All our flats have a filter coffee maker and a classic Nespresso coffee maker (capsules are not supplied).
Is the baby kit free ?
Baby kit is free and available on request. It includes a cot (mattress and draw sheet provided), a high chair, a baby bath and baby crockery.
What does the baby kit include?
The baby kit includes a bathtub, tableware, a baby cot (mattress and mattress protector provided), and a high chair.
Can we buy ski passes through you?
We sell ski passes for the resorts where we operate: La Rosière, Tignes, and Belle Plagne.
- La Rosière: only the La Rosière – Espace Saint-Bernard pass
- Tignes: only the Tignes – Val d’Isère pass
- Belle Plagne: the Paradiski pass